version: 3.4, last changed Saturday, August 11, 2012
 

Frequently Asked Questions

While there is a pretty good chance you will find the answer to your question here, we are always happy to hear from you directly. So just give us a ring or write an email. Also, in the main navigation bar, that stretches across the top of every page there is a search function.

 

How do I get in touch with you?

Please contact us by email, phone or chat. Office hours are 9 am – 6 pm CEST. If you call from the US please keep in mind that we are six hours ahead.
 

You sell in Euros. What happens if I want to buy from the U.S.?

Since we are shipping via download, customers purchasing from outside the EU will be charged at the current exchange rate via PayPal. To figure out how much our prices are in your currency just click on these icons: currency

 

How long do I have to wait for my purchase?

Since we deliver all font software by download this can happen almost instantly. Once the payment has gone though your purchase will be made available right away. If you order a book or other media before 4pm, we will ship the very same day.
 

Is ordering from your website safe?

The whole e-commerce part of this site is completely secure. The credit card processing is handled by the secure servers of PayPal.
 

Do you offer educational volume discounts?

 

What is a “device”?

This is a term you might have run into in our price structure as well as our EULA. It is a more precise way to say workstation or computer. By using the word device a server or a cell phone is included.
 

Do you have a type specimens catalog?

The short answer is: not at the moment. However, you can sign up for a catalog and we will make sure to mail it to you as soon as they get published. In the meantime please let us know if you require a PDF of a type specimen sheet. We would also be more than happy to send you a PDF created from a layout supplied by you using one of our fonts that you are interested in testing.
 

Do you sell web fonts?

We sure do. Our entire retail library is available in WOFF and EOT format. Read all about our pricing, screen optimization and best practices...
 

Who the heck are you guys?

The Kombinat-Typefounders is a publisher and distributor of digital typefaces. Come, meet the designers here...
 

How do I sign up for your email newsletter?

Well that's easy, the form is over here. Our newsletter comes out infrequently and only when we have earth shattering events to announce, so don't be shy to sign up.
 

Do you have a press kit?

Please drop us an email so we can put you on our list and keep you updated about the Kombinat-Typefounders. We will also be happy to send you press releases. However at the moment we don't actually have a ready-made press kit to offer. Please get in touch for the information that you are missing on this website. We also have a RSS feed you can subscribe to.
 

Can I embed your fonts?

We offer a special embedding license in addition to our standard license. The standard license allows the user to Preview & Print the font for print media but embedding technology is rapidly evolving. We strive to offer solutions for our customers participating at the forefront of this development. Be it in web sites, PDFs, Flash documents, games or application interfaces we make embedding possible and legal. Read up on font embedding...
 

What are ProFonts?

Our line of ProFonts come with extensive character sets and language support. We think of them as work horses for advanced communication design. Typically these fonts would have cyrillic and greec character sets, lining and old style figures and a luxurious range of styles.
In our catalog they are marked with this little symbol . To find out what exactly makes a certain typeface a ProFont just click on the Features tab on any catalog page.
 

Can you customize one of the fonts of your retail library for me?

Absolutely, different design challenges require different solutions. If you don't want to buy off the rack fonts can be custom made or altered to your specific needs. So let's talk.
 

Can I go ahead and customize one of your fonts?

No, sorry. Our license prohibits you from opening, changing or re-engineering our fonts. We'd be happy to customize our fonts for you though. So let's talk.
 

What are your licensing terms?

We offer different licensing schemes to accommodate the diverse range of our customers requirements. Read our license agreement...
 

What does EULA mean?

The acronym eula is short for End User License Agreement. When you "buy a font" you actually buy a software license that entitles you to use this font and the eula is the legal contract that you agree to. Read our EULA...
 

Can I re-sell a font I have licensed from the Kombinat-Typefounders?

No, our license is a personalized end user license and specifically excludes resale.
 

I have technical difficulties getting a font to work.

We have a special trouble shooting section at our support pages. If you can't find the answer to your problems there we will try to assist you via chat, email or on the phone. So let's find out what's going wrong and solve that problem.
 

Can I use your fonts on my Mac and on my PC?

No problem, all of our fonts come in OpenType format which is inherently cross-platform. Read more about OpenType...

There is also an article on TypEdu.org addressing the special issues surrounding the OpenType format from a type designers point of view.
 

Do you sell your fonts only in OpenType format?

Our retail library is OpenType only for print and WOFF and EOT for the web. However if you feel, that you need a different file format please do not hesitate to get in touch with us as we strive to accommodate all specialty needs.
The computer industry has come quite a long way in transitioning towards the OpenType format. The legacy formats PostScript and TrueType will be supported by many operating systems and applications for a while they are definitely a thing of the past. Read more about the advantages of using fonts in OpenType format...
 

Where can I learn more about type design?

We have an RSS feed you can subscribe to. Also check out TypEdu, which is a general forum for students of Hannes Famira's type design classes.
 

Can I come and work for you as an intern or an apprentice?

Not at the moment but soon again, soon! Drop us a note anyway to tell us, you are interested and in the meanwhile make sure to read this...
 

How can I submit a typeface for consideration?

We would love to see your work and consider it for licensing. There are some standard Adobe InDesign documents that you can download to use for your presentation.
 
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